Business Process Management Case Study of Emirates Airlines - Essay Example
Emirates Airline is part of the larger Emirates group that offers a number of distinguished services including; tourism, air maintenance, aviation college, air transport, hospitality, trans guard just to name but a few. Currently, Emirates Airline is ranked as the largest cargo carrier in the Middle East, and this is mainly influenced by the large numbers of tourist and international shoppers who visit Dubai annually (Emirates Airlines 2015).
The research methodology for this particular study involved both quantitative and qualitative as I indulged in both primary and secondary research to gather data for the purpose of this project. Primary data came mainly from interviews and questionnaires that were administered to various employees who work for Emirates Airline I varied ranks namely; cabin crew members, ground operators, Line managers as well as the airline division manager.
